Frequently Asked Questions
Find answers to the most common questions about our products, shipping and returns.
Are the toys safe for my child? ▸
Yes! All our toys are CE and EN71 certified, meeting the highest European safety standards. We use only non-toxic water-based paints and premium birch plywood.
What age are your toys for? ▸
Our toys are designed for children aged 10 months to 4 years. Each product has a recommended age label.
How long does delivery take? ▸
We fulfill orders within 24 hours. Standard delivery across Europe takes 3–5 business days. You have 14 days for a hassle-free return in original packaging.
Can I return a product? ▸
Of course! We offer 14-day hassle-free returns. The product must be in its original packaging and unused condition.
What are the toys made of? ▸
We use premium birch plywood, 6mm, grade 1/2. Paints are water-based, non-toxic and child-safe. Packaging is eco-friendly and recyclable.
Do you offer wholesale? ▸
Yes, we work with shops and distributors. Contact us through the Contact page to discuss details.
What quality certifications do BiziToys have? ▸
Every toy undergoes multi-stage quality control — from raw material, through assembly, to the finished product. You can rest assured — your child plays with a 100% safe toy.
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